Hp laptop freezes when watching videos. If you are using a web browser on your PC or Mac to stream video, clear your browser's cookies and cache to help reduce buffering and lag time. Click on Windows Update. The same with typing or watching a video. Navigate to your computer’s power plan settings by going to Control Panel > System and Security > Power Options. Try Rolling back if you have an option: Go to Device Manager by typing in Devmgmt. Code: 193. Nov 25, 2018 · It should automatically download and install the latest updates and drivers for your PC. My laptop is freezing in following cases : 1. It happens using integrated graphics as well as using a Gigabyte Nvidia GT 710 graphics card. Strangely it can play dvd videos fine without crashing. Also, clear your system cache on Windows or on your Mac. Expand Display Adapters and right click on the driver. :) Superb description and stupendous diagnosis of the issue before posting. Unplug the power to your modem. Tags: HP DKTP 00325-95972-25302-AAOEM. The video freezes in place, and the audio emits a sort of mechanical whir on whatever pitch it was playing when it froze. View All (2) Jul 20, 2023 · Download the Intel Driver and Support Assistant utility. Sometimes it goes away, but normally it stays that way and I have to reboot my computer. Laptop: Lenovo Z40-70. Mar 29, 2023 · On macOS, in the top menu bar, click Safari > Preferences. Make sure all the drivers are updated on the computer. msc and press Enter. For more information, refer to Resolving Problems with Sleep and Hibernate Modes (Windows 10, 😎. If your computer often freezes and makes a buzzing noise then you can try booting your computer into Safe Mode. ; After that Mar 10, 2018 · Open task manager to the Performance tab. ”. Jul 5, 2022 · The Pavillion 14 laptop with 11th Gen i5/8GB/512GB SSD/FHD non touch repeatedly froze when I watch videos via the internet with Chrome and Edge. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark. Jan 5, 2022 · Laptop freezes while watching youtube videos. Sep 25, 2018 · If so, then you should consider uninstalling your video card driver and installing an older version. 4. But if I use windows players or vlc to open them they start out fine but within a minute or 2 they freeze screen and pc becomes unresponsive. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. After you've done this, pick “Scan for hardware changes” from the list. I have Zbook 15 G6 with docking station HP Thunderbolt dock HP HSNIX01with windows 11 pro (latest updates). May 7, 2016 · Type Change the screen resolution on the Search. Apr 8, 2020 · Once a week, when I am watching a video on the internet, my computer will freeze and make a beeping sound for 1-3 seconds. Jul 25, 2022 · When the Video Playback Troubleshooter appears on your screen, click Advanced and select the Apply repairs automatically option. In the list, find and then expand the Universal Serial Bus Controllers section by clicking on the plus button. Operating System: Microsoft Windows 10 (64-bit) The cursor stops moving every second for about one second even when the mouse or touchpad is moved evenly. Jul 3, 2017 · Hi , Thanks for stopping by the HP community. HP Support Agent. If the issue goes away, its unstable ram. If the issue still persists after trying out the steps try the steps recommended below. The whole system COMPLETELY freezes (cursor unresponsive, Ctrl+Shift+Esc won't open task manager, Ctrl+Alt+Del won't bring up security options menu), and I have to shut down by Apr 8, 2020 · Once a week, when I am watching a video on the internet, my computer will freeze and make a beeping sound for 1-3 seconds. If the issue still persists follow next Method. If it still persists, take a look through this article. Its only been happening for the past few days and it happens randomly. Click on Troubleshooting and click on the view all option on the left panel. OS: Windows 10 home Feb 27, 2020 · Click on the Start button, type and search for Device Manager. Apr 4, 2019 · Disconnect or remove all peripheral devices. The frequencies of this freeze is unpredictable. Go to the Device Manager menu using the search box next to the Windows start icon on the bottom of the screen (in your Windows 10 HP laptop). The green screen video problem should not occur. I startet to use this setup last week, becaus my main PC broke down. Whatever i do, it freezes for 2 seconds between 10s interval, in games this problem never shown up. The audio continues playing. Leave your computer off for at least 10 seconds. In the search results, right-click Command Prompt and select Run as administrator. Sometimes i will get a display on my 2 external monitors via docking station but very rarely, even at this Aug 18, 2020 · 31,166 4,286 2,622. Tags: HP Pavilion 15. For both the only way to resolve is to power down using the Oct 16, 2023 · Yup Microsoft strikes again, I just spent $200 to have my computer C drive whipped, windows 11 installed with ALL drivers ALL BIOS and all updates. A second option, is to try these steps: Powercycle the network: 1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane. Follow these steps and see if the problem gets fixed. Turn over the computer and look for a battery compartment door. Click on services tab. Tell us the results. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Nov 5, 2011 · Big screen is GREAT for watching movies and doing work at home, but heavy for travelling. It also uses only necessary drivers. Aug 19, 2020 · Have new HP laptop for my child to use for virtual learning that works fine until we try and do any teams meeting. Feb 2, 2022 · 02-02-2022 04:57 AM. So, the problem is not with the AMD driver itself- this is just the top of the iceberg. Problem Event Name: LiveKernelEvent. This happens in both my browsers (Chrome and Edge). Other steps to try: T hen check in different Browsers if YouTube videos play correctly. Bought and installed new monitor, still got the same pattern on the screen. My notebook. I have to hard reboot. Run an internet speed test to make sure your internet can support the selected video resolution. In Device Manager, click “Display adapters,” double-click your video card, click the Driver tab, then “Roll Back Driver. Dec 17, 2022 · When i connect my docking station to my HP Elitebook 830 G5 via the USB-C port my laptop freezes. May 22, 2024 · To update drivers on your HP laptop, visit the official HP website, navigate to the Support or Drivers section, and enter your laptop’s model number. b) Select “Recording devices”. When your computer boots into the Safe Mode, it only runs the essential services and background apps. The sound is there whenever I start a video, it does not matter if I mute audio or plug in headphones, so it is probably unrelated to the speakers. I would like to suggest you to uninstall and reinstall display driver and check. 08-21-2020 02:25 PM. Press “ Windows key + R ”, type devmgmt. Click DTS Studio Sound. Adjust the power settings and update the BIOS to fix this problem. I recently got myself a 2021 G14 with Ryzen 9 5900HS and RTX 3060, and this problem of the screen freezing whenever i was playing any sort of video began. Press “Windows key + R” and type devmgmt. Clear your device cache. msc' in the text field and click “OK”. Mar 8, 2022 · Sound checks out ok on diagnostics, but No Audio when watching Youtube videos. The laptop would freeze all of the sudden and the only way to fix this is to perform a reboot every time. 1. If on a mobile device, try to move to an area with more stable internet to see if this helps. Now I have the problem, that my two Display randamly freeze, while im writing. Basically, it will guide you to perform hardware tests to rule it out hardware problem. Every time I close laptop and put it closed for some time (it goes to sleep) and then connect it to dock when I open it it starts to slowly showing login and when I log in it starts to struggle and eventually freezes. Oct 24, 2023 · 5. I press the power button to shut it off and then restart it. Dec 30, 2011 · Solved: I have a HP Pavilion dv6-6126nr with Windows 7 64-bit. This makes it difficult to position the cursor accurately in one move operation. msc into the box. My PC has a 3. Microsoft Windows 11. Run Video playback. msc in Run dialog box. Turn it back on, then try Netflix again. Click on the Enable JavaScript checkbox to enable it in Safari. I also bought an USB-C to HDMI cable to conect the Envy to my primary monitor, to use it as notepad and to watch the Zoom call. It happens in Microsoft Edge as well as Google Chrome. Restart the system and check if the issue is resolved. I only update thru the HP Support Assistant and it says I have the recent drivers installed. What can I do if my HP laptop freezes while watching videos or playing games? If your HP laptop Oct 23, 2018 · why am i getting a green screen every time i watch videos on my laptop using windows 10 i can't play video's in settings & Netflix same problem 1) In the search box, type and open Windows Updates. Jan 18, 2022 · Monitor: HP M27fwa. First Time Here? Learn How to Post and More Dec 7, 2018 · Method 1. The whole thing shuts down and all i get is a weird humming noise. 04 Hardware: HP Pavilion 15-eg0778ng My Laptop is making buzzing high frequency noise, whenever I start playing a video. To troubleshoot game lock-ups or freezing, change the video display settings to match the minimum display requirements for the game. Click Windows Start. When Hulu uses too much cache memory on your device, this can lead to freezing or crashing streaming sessions. Parameter 1: 810. com/hpsupport. Nov 17, 2021 · Please run Task manager, open Performance tab and show screenshots of this tab with Memory selected and Disk C: selected. I recommend you to uninstall/reinstall the display driver and check. It was great, the feel, the look, the screen. com Jul 1, 2017 · Check the box that states delete the software for this device. Feb 22, 2017 · Periodically the screen becomes scrambled (see attachment) I thought it might be the monitor, but that is not the case. May 31, 2021 · 1. And also yes, my C:\ drive is used 95-100% while i am on Facebook, in Opera or Chrome. every 15-45 mins. The computer may go for a few minutes (say 10 or 15) before freezing, or possibly not even last one video. I have tried uninstalling amd reinstalling the audio driver but it still happens. Right-click an open space of the Windows desktop (not on an icon), and then click Display settings . diagcab file, which may contain a single fix or multiple fixes for a single or a series of issues. 5. @19Omar Lagging and freezing usually indicate a problem with your internet connection. Not only that it locks up entire computer. Run the Video Playback Troubleshooter. Scan for Hardware Changes. A clean boot is performed to start Windows by using a minimal set of drivers and Nov 25, 2018 · Okay, so just recently my Windows 10 laptop (Acer Aspire ES 15) has started to freeze a few minutes after I start watching a video, whether it be on YouTube or Netflix. So far i've experienced it on both Youtube and Netflix. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time. Audio is there when playing a game. Repeat. Testing the drive to see if it can read files on the DVD or Blu-ray movie disc. Under “ Batteries ”, select your battery, right click on it and choose “ Disable ”. That is, until it freezes while watching youtube. When I'm watching a video in browser (YouTube, Netflix, Facebook etc) whenever I do move my cursor after 2 seconds since I didn`t. Sep 6, 2017 · Go to Device Manager and right click your Wireless adapter,choose Properties. I'm not able to click anything. My windows 11 keeps on freezing. For Chromebook: From the bottom right, click on the time > Sign out > Shut down. I will be delighted to assist you here. On the Driver tab, hit rollback Driver to go back to the previous version. A problem with your hardware caused Windows to stop working correctly. Follow the below steps: Press Windows key + X and click on Device manager. Please see below steps: >>Press Windows + X keys together and click device manager. Shut down your computer through the menu: For Mac: At the top left, click the Apple menu > Shut Down. Aug 31, 2015 · If the issue still persists, then try updating the Display driver and check. Reboot and Try Again. Click Control Panel. I have seen many reports on this issue, but no solutions. See full list on makeuseof. Product: HP Pavilion Notebook E9N37EA. Apr 29, 2018 · Launch a video, and watch for 10 minutes, pause & minimize the video, then run it again. 2. The only way to do anything is to do a hard shutdown by pushing and holding the power on switch. Click on Update driver software and follow the on-screen prompts to update the driver. Then restart the computer and update the bios chipset, audio and graphic drivers from this link: http://hp. 2021. System Configuration Utility box will open and by default you are on general tab. Now, click on the Video playback option. Select Listening Experience. Here is the steps: Press Windows Key + R on your desktop screen to go to run command box. Once I restart it, the laptop rebo Jul 1, 2011 · In to the prompt type the following command and hit enter. Then it will try to reboot stating that the Hard Drive is unable to be found. First select the symptom and then download the troubleshooter. Apr 11, 2020 · Hi -- I have a HP Notebook on Windows 10 (15-bw018ca) - that is 3 years old. Sep 22, 2016 · My laptop screen keeps freezing and making a buzzing noise even whrn I'm just playing music and not watching any videos. Close the Preferences window and then play videos in Safari. I could be listening to music on iTunes, watching videos on youtube or playing heavy CPU and GPU games and it would periodically freeze. Nov 5, 2020 · When slight pressure is applied to the underside of the laptop, on the right-hand side, one of two things happen: 1/ the screen goes green, with a few purple rectangles, with lots of flashing on and off green rectangles. care/2tCApnw after selecting the correct Operating system. Choose Properties. OS: Windows 10. Fix 3. Then click Yes. It seems like it may be a video card issue though, since it's only happening while watching video. Dec 28, 2021 · OS: Ubuntu 20. Jan 16, 2017 · My computer freezes during youtube videos or even watching videos on random news sites. Jan 25, 2022 · HP Pavillion dm4 - 8283741. . Please help. Uncheck "Allow to turn off to save power". THIRD, I got another quickship, the Envy 17 - i7-2630QM - Full HD. After that, click Next to start the troubleshooter. If you can't even open the Task Manager, then your computer is truly locked up and the only way to get it moving again is a hard reset. Also, it will ask you to update Windows, BIOS, drivers, apps. Oct 15, 2019 · During normal use or heavy gaming, the computer would just freeze for a few seconds (on average, 4-7 seconds) and then resume whatever I was doing. Locate for display adapter and click on it to expand. Even opening a single YouTube tab at full HD is enough to freeze the laptop entirely. Click Check for updates and messages to scan for new updates. In Display Adapter, expand Display Adapter, right-click , and then click Update. And use third-party LatencyMon tool to analyse your PC. If I manually shutdown the pc, wait 30mins or so and then re-start, the PC beings in safe mode and the screen is back to normal. May 30, 2014 · Go to the Recording tab and perform the same steps. Operating System: Microsoft Windows 10 (64-bit) Videos (except online videos), when played on any video player, keep on freezing/lagging for 15-20 secs. Method 1. Mar 10, 2018 · Open task manager to the Performance tab. ; Next, under the Battery options drop-down, select the Optimize for battery life option. Restart your computer and see if the system is still freezing when watching videos. Note: Using multiple devices on the same network may reduce the speed that your device gets. In Windows, search for Command Prompt. Specifically try "Method 2 – Disable Digital Audio In/Line In", and browse through the other solution options to see what makes sense to you: Fix Audio Static Crackling Popping with Realtek Sound Card. Once the utility has s detected all the drivers, install them. Aug 26, 2015 · I suggest you to use another media player to play the video and check. Once downloaded, click to launch the troubleshooter. Follow the steps given below. 6. Sometimes the rate changes like I was able to watch 25 minutes' show when it crashed. Parameter 2: ffffa109f4473000. Feb 27, 2014 · Have you installed any new hardware on your computer? Recommend you to run a system test on computer. Dec 5, 2017 · 12-05-2017 01:52 PM. Once I restart it, the laptop rebo Jan 12, 2024 · We will suggest a cleaner way to just disable the battery, still make it function as a UPS and fix the issue anyway. 1. Uninstall each of the devices under the USB Controller section by right-clicking on each one, and then clicking Uninstall. Alternatively, pause the video for a few minutes to let it catch up, or update your streaming apps and operating system to the latest version. The most common culprit is the PCI Express Link State Power Management. Navigate to Display devices and right click ATI Radeon HD or Similar device you have. Once it is downloaded, simply install the utility and check for the drivers. Detect, diagnose, and fix issues with the step-by-step Microsoft Windows troubleshooter. For Windows: From the Start menu, click Power > Shut down. 3) If the updates are available, click on install and restart the computer. Community Home. May 8, 2020 · Notebook freezes randomly when watching video. msc and hit Ente r. Boot Windows in Safe Mode. Product: Pavilion 15-n222so. Also, I suggest you to update your graphic card drivers. Feb 22, 2018 · OK, thank you for your update. Restart your internet connection. After about 10-15 minutes in video call teams will lock up and we still hear audio but screen is frozen. Just recently, when streaming video, the screen freezes and a loud buzzing noise comes on after I have been watching the video for 10-15 minutes. Unplug the power to your router. c) Under the “Recording” tab right click on the white empty space and check the box that says, “Show disabled devices” and “Show disconnected devices”. However, while watching Luther on amazon, it froze and began making this loud sound. It has happened while watching a video on the full screen and normal size. Click the Advanced options settings. It may ask you to scan for malware/viruses, consider overheating. If the test fails, please replace the failed component or contact our phone support for the service options. I had some updates to do but it's the same. It can even play some videos on my pc fine as long as itunes can open them. if you'll find someone's post helpful, mark it as an answer and rate it please. That last picture and update changes everything. Type devmgmt. Problem signature. Apr 22, 2024 · When the problem occurs, we suggest you install all pending Windows updates and check. Open the run box by pressing the Windows Key + R and type msconfig. This happens when watching via a website or via a specific app such as netflix or Prime and regardless of what browser i use (Chrome, Edge, Firefox). This doesn't just happen on youtube- netflix, too, or wherever else I may be watching a video. Restore the video-window, watch for another 10 minutes, and pause/minimize, then run it again. If windows 11 freezing problem o May 13, 2024 · Clear your cache and cookies. Follow these steps: Press the “ Windows key +X ” button and select “ Device manager ” from the list. hp pavilion dm4 which is up to date. Apr 9, 2017 · Right click on the “Volume icon” on the bottom right corner. Method 2: Run System maintenance troubleshooter. Windows 10 has some advanced power options that can cause issues if misconfigured. I suggest you to update graphic drivers and check if it helps. start a video and when it starts freezing, look at C:\ and see if the drive is close to or at 100% usage. Jun 3, 2020 · This issue may occur either due to corrupt display and sound driver or if BIOS is not up to date. Here’s a quick way to do it: 1. Change the view by option on the top right to Large icons. Refer this link to know how to use HP support assistant. I have no idea what the trigger may be as the videos can play fine for some length of time and then suddenly freeze -- or sometimes the audio continues -- but I have no more control over the computer. Method 1: Update drivers. 70 gigahertz Intel Core i9 processor and an NVIDIA GeForce RTX 3070 graphics card with the lastest driver. Jan 3, 2022 · Press that button and your computer will restart. Please follow the steps to run System Maintenance troubleshooter on the computer: Type “Control Panel” on the search box. Press Windows key + X key and click on Device manager. Only thing we can do is power down unit and restart everything. Jan 12, 2019 · It plays videos online fine. Press and hold down on the power Jul 29, 2019 · Option 1. Check your internet speed. my laptop keeps on freezing as soon as i start watching a video on youtube it starts to freeze and i cant move the mouse or do anything - 8062360 Mar 5, 2019 · Click Here. Aug 6, 2021 · 1) Try first with "Randomly or right after start up". 6 inch Gaming Laptop PC 15-ec2000 IDS Base Model. If there is a battery compartment, use the steps in Reset a laptop with a removable battery. Enter Hardware Settings. I have tried all the available options on the internet to try to resolve the issue but none seem to work. A Microsoft troubleshooter solution is a . 2/ the screen locks with no mouse or keyboard inputs working. Apr 1, 2020 · BIOS default: Turn off the computer and wait five seconds. Download and install the latest drivers for your operating system from the provided list. Open Device Manager. Press F10 to Save and Exit. Nov 7, 2017 · If lockups occur when coming out of a sleep or suspend mode, restart the computer. The screen doesn't freeze when the video is playing, but when i pause it, and then play it after a while. Having the charger plugged in or not does not make a difference. 3. Could be unstable ram overclock or possibly a failing ssd. If the issue still persists, I would suggest you try to update the Bios, Chipset and graphics card drivers on your computer from our HP Support website, using this link. If your HP or Asus laptop still freezes when watching videos, here below are the common and practical solutions you can try. sfc /scannow ( note that there is a space between sfc and the / ) Let the process complete, then type exit and hit enter. You should also aim for the right internet speeds for a successful video chat. If no joy-go to your Support page and update drivers,especially Intel/Nvidia graphics. HP PCs - Computer Locks Up or Freezes (Windows 10, 😎. Best fix windows 10 computer keeps freezing randomly tutorial if windows 10 freezes randomly or windows 11 freezes randomly. If using Hulu in your browser, clear the browser cache. You can also change the quality of your video to improve your experience. A very good day to you. Jul 1, 2011 · In to the prompt type the following command and hit enter. Meanwhile, I recommend you to follow the steps in the below article and check if it helps. Click here for assistance in using HP Support Assistant. (Image credit: Future) Under the "Additional options Apr 24, 2020 · Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool. First Time Here? Learn How to Post and More Sep 19, 2021 · When I choose highest resolution, which has always been default until now, the buffering and lagging makes videos unwatchable. First Time Here? Learn How to Post and More Jul 20, 2017 · Post a successful Microsoft System Restore, if the issue persists then I suggest you to perform the following steps from this HP article: The movie skips, temporarily freezes, or the playback is not smooth. HP Pavilion 15. Each time I try playing videos, it pauses and stops-and-stops while trying to play - 1137067 Oct 11, 2022 · When I watch a video on YouTube after 5 minutes or so, the screen will freeze, and the laptop will make a buzzing noise before it gets crashed. In the Safari Preferences window, click on the Security tab. Try turning off your docp ram profile in the bios and running it at stock speed. Also, check if the issue persists in a Clean Boot state. Mar 6, 2017 · To resolve this issue, disable the DTS Audio enhancement option in the Control Panel. Step 1: Unlock the unresponsive computer. Shut down your notebook. Change the resolution to match the game’s recommended display settings. - 8292187. So my issue is that whenever I am browsing videos (youtube, WSL, Netflix, etc) I get a black screen for a moment (less than 1sec) almost everytime I load a video, maximize or minimize the browser window where I am watching the video, close the window, etc. When i disconnect docking station everything is normal again with laptop. 2) Try also with "With certain apps or programs". Next you need to type in 'devmmgt. More support options for your HP device Dec 15, 2020 · I bought an HP Envy x360 13, with an R5 4500U, tree month ago. For example dragging the mouse across the screen it will unexpectedly freeze then catch up. Although most of the occurrences have happened while watching videos, there was Apr 9, 2017 · Right click on the “Volume icon” on the bottom right corner. On the window that opens click on Power Management tab. Change the resolution to 1920 x 1080 (Recommended). Sep 13, 2019 · Every time I use my laptop its consistently freezes up/lags. Windows 10 has a built-in troubleshooter to check and fix issues with the update. >>Click to expand Display adapters. First Time Here? Learn How to Post and More Apr 21, 2023 · First, open the Setting app and go to the Apps tab. Mar 24, 2011 · Every time I try to watch a video on my laptop (whether it's Hulu, Youtube, or even a movie I've bought off iTunes) my computer always ends up freezing. Welcome. Jul 18, 2022 · The reason why a HP laptop freezes while watching videos can be due to incorrect power saving settings. Right click on the device and click on uninstall. Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties. Aug 21, 2016 · Troubleshooting Your Wireless Network and Internet Connection. Kudos to you for that. Learn how to fix a computer that Is locked up or frozen. Jun 2, 2023 · To update the graphics driver on Windows 11, use these steps: Open Start. :) I reviewed the post regarding issues with Video playback using YouTube. In Command Prompt, type sfc /scannow. For other helpful videos go to https://youtube. If I connect my USB Memory Stick to USB-C port eveything is fine. Parameter 3: ffffa109e5e37040. Description. d) Right click on “Stereo Mix” and “Enable” this device. Strangely now Windows won Jan 30, 2019 · 01-30-2019 05:15 AM. :) First off, Apr 6, 2020 · 1. Click here for assistance. I recently deleted my AMD graphics driver which solved the problem but when I reinstalled the driver the problem returned. RAN PERFECT for a month and then good old Microsoft has to come out with anther BS update and now it randomly freezes even after updating all the recommended drivers again. 2. Aug 7, 2022 · Mark2ain wrote: I'm experiencing random freezes of my 2021 MacBook Pro M1 16in running Monterey when I watch YouTube videos. Aug 25, 2021 · Disable Power Saving Features. Product number: 2P6A7AV. I cannot move my mouse or anything. 2) Check for updates. To open HP Support Assistant, double-click the HP Support Assistant icon . When the scanning is over, try to play the video again to check if the stuttering problem is solved. The steps to Jun 12, 2016 · Refer these steps: Press Windows key + X, select Control panel. May 20, 2022 · This will often reset the device cache and resolve issues with content streams freezing. hs wp ub dk er bk df op ds vq